Reference

The Rules That Cover Your dhk789 Account

We keep these terms short enough to read in one sitting, because you should know what your account covers before your first bKash deposit.

Account rules in plain EnglishCovers wallet and lobby useLocal law sets eligibilityChanges posted in-account
dhk789 The Rules That Cover Your dhk789 Account
DATA AND SAFETY

How We Handle Data Behind These Terms

Terms only hold up if the records behind them are kept straight. We store login sessions, wallet references and round history so a disagreement can be settled from facts rather than memory, and we hold that material while your account is open plus the stretch our record-keeping duty runs. Session cookies are what keep you signed in between pages. Clear them and you are signed out; your balance does not change. If you want a copy of what we hold, or a detail corrected, ask through support and we will work through it with you.

Login and session records

Your mobile number and password, plus the one-time code at login, are what we check. Each session is logged so an unauthorised entry can be traced, and you can end active sessions from your account.

Cookies we set

Session cookies keep you signed in between pages and remember your language choice. Clearing them in your browser signs you out; nothing about your wallet balance depends on a cookie staying in place.

Round and wallet records

We keep round history, wallet references and settled amounts while your account stays open, and for the period our record-keeping duty runs, so a query about a crash round can be checked.

Changing these terms

When a rule changes we update this page and flag it inside your account. Keep using the lobby after a change and the new wording applies; if you disagree, close the account before your next payment.

WHERE TO ASK

Where to Ask About These Terms

Questions about a term, a settled round or a wallet check all go through one desk. Open live chat from your account menu after you log in and the agent can see your wallet reference and round history without you pasting screenshots. If you would rather write it out, send an email and keep the thread — a written trail is easier to follow when a payment has to be matched by hand. Quote your account number, the payment rail and the date. We reply in English and keep every thread on file so the next agent can pick it up.

Chat inside your account Log in, open the menu and start a chat. The agent sees your wallet reference and round history without you pasting screenshots, which keeps a question about a settled round short.
Email for wallet checks Write out the detail — account number, payment rail, date and amount — and send it by email. A written thread is easier to follow when a bKash or Nagad transfer has to be matched by hand.
Ask before your next payment If a clause is unclear, ask first rather than after. We would rather answer a short question about wallet matching or round settlement now than unwind a payment once it has landed.

Questions We Get About Our Terms

Six answers cover the points that come up most often about these terms. Read them before you open an account, not after — a wallet name mismatch is far easier to fix before a payment is sent than once it has landed. Anything not covered here goes to the support desk, who can quote the exact clause you are asking about. If you are unsure whether a payment rail is open to you, ask first; availability depends on local law and the regions we can serve.

Yes. Ticking the box at account opening means you accept the terms as they read that day, including the rule that your name and wallet must match before a withdrawal is paid.

We settle back to the wallet you paid from, so the registered name must be yours. A wallet held by someone else cannot receive your withdrawal, and we will ask for it to be corrected first.

The round is voided and the balance goes back to where it stood before. A displayed multiplier that is obviously wrong does not bind us, and we flag the correction inside your account.

Ask through the support desk and we will pull the record for your account — login history, wallet references and settled rounds. If a detail is wrong, tell us and we correct it.

We update this page and put a notice inside your account so you see it at your next login. Larger changes are flagged before they take effect, not after your next payment clears.

Send the request through support with your account number. We check that any open round or pending withdrawal has settled, pay what is left to your own wallet, then close the account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.